“[Our client] has asked that I express the gratitude of [her company] (and she says her personal empathy) for dealing with some very difficult people so competently and resolving this matter”
"[The mediation] was stimulating and a very sensible result was achieved – even worth the 5 hour drive home!”
“[Susan] kept my clients at ease during a difficult and protracted mediation. She remained professional at all times, and proved integral in resolving the matters at hand”.
“I have dealt with Susan now on three occasions in person and on every occasion the mediation outcome was successful, largely due to Susan's skills as a mediator”.
“Extremely good mediation. Parties settled very quickly and the client was very happy with the performance. The day could not have gone smoother. Thank you very much Susan!”
“Susan’s manner was relaxed and reassuring and reaching a settlement which was acceptable to the parties was less painful than I might have expected.”
“The mediator was very clear/helpful. We were very impressed.”
"Susan had a very pleasant manner with us (solicitors and clients), and we would certainly recommend Susan or use her again".
"The mediator was friendly and approachable and very professional and helpful in helping to resolve the dispute. I would highly recommend Susan in the future. Facilities great."
"Thanks for helping us through. We were quite stressed out, not knowing what to expect and we found you to be very helpful and personable. We expected it to be formal and stuffy, but you made it very comfortable and informative. We both agreed it was like discussing your problems with a friend - like we'd known you for years. Thanks again for helping us through the journey of hellfire and getting our lives back".
"Susan Blake was approachable and focussed; a robustly effective mediator with a strong sense of empathy”.
"Miss Blake was very kind and patient with our client (and her excitable husband). The mediation process was carefully explained. Miss Blake listened patiently to our client's views and comments and, by the outcome of the negotiations, was able to convey them adequately to the other party".
"Susan Blake was pleasant to deal with but nonetheless commanded authority. We briefed Susan at the last minute but she was calm and up to date. Susan used creative ways of developing the mediation which turned out to be very effective. Susan facilitated negotiations skillfully so as to maintain the parties' bargaining positions".
"Satisfactory resolution to a difficult set of circumstances".
"Good result from a potentially difficult case".
"Susan was v. good".
"Whist Susan is a professional mediator, I think that we can all appreciate the effort that it took to bring yesterday's meeting to its exhausting, but happy, conclusion. Please pass on our sincere and grateful thanks to her".
"Excellent service from Susan in trying circumstances. Would wholeheartedly recommend".
"Susan was very professional, and listened carefully to the points made by the client. She assisted her to see the case from a different light, and to concentrate on what she really wanted to gain from the proceedings".
"Susan Blake was extremely approachable and worked very well with the clients".